If your game freezes, you’re unexpectedly disconnected, or you exit during a feature or bonus buy, follow these steps to safely resume your session:
Re-enter the game using the same coin pair you were previously using (e.g., BTC-USD view). This should automatically reactivate your active session and allow you to continue where you left off.
Clear your browser's cache and cookies, then log back in to your BetKudos account.
If the issue persists, try switching to a different browser or using a different device.
If you're still unable to resume your feature or bonus buy, please contact our Customer Support team
✅ Don’t worry — your bonus or feature won’t be lost.
If you don’t access it within a few days, the game will automatically settle, and any features or bonuses will be completed on your behalf.
Need Help?
If you have any questions or need further assistance, our Customer Support team is here to help. Use the messenger in the bottom-right of the page to get live help, or email [email protected].